Tenants

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Our properties are located within the popular and sought after location of Penarth Haven and adjacent areas of Cardiff Bay.

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There is the convenience of local shopping within Penarth town as well as public transport, leisure facilities and other amenities within walking distance.

All tenancies are covered by a full management service to take care of any maintenance related issues.

THE PROCESS BEGINS . . .with a convenient viewing and application form. Should you wish to pursue a tenancy a holding deposit of not more than one weeks' rental is payable- and subject to successful reference checks, a suitable date will be confirmed for your move in.

We will meet you at the property to assist in matters and check you in.
Prior to move in, you will be required to pay one months' rental in advance plus a dilapidations bond of the same amount plus £150.00. This bond is held by The Deposit Protection Service for the length of your stay.

All tenancies are subject to landlord approval.
We assure you of a convenient and swift service which aims to make the rental of your new home as pain - free as possible.

Possible costs during your tenancy include: replacement of lost keys or locks, missed appointments, late payments of rent, utilities (gas,electric,water), Council tax, televisual services, damage to property and furnishings, the early surrender of a tenancy and changes to the tenancy agreement.

A full list of possible charges is available to all tenancy applicants.

Please contact us for information regarding property availability and arrange a viewing.
We can schedule visits up to 8.30p.m. during the working week and convenient times over the weekend.
enquiries@havenlet.co.uk
Call: 02920700438
mob:07455333333

Complaints Procedure
In the event that you are dissatisfied with the service provided by Havenlet, we can assure you of our best intention to remedy the situation as soon as it is possible. In the first instance the issue should be brought to the attention of Havenlet in writing by email to:

enquiries@havenlet.co.uk. Upon receipt we will inform your landlord of the issue. We aim to contact you within 48 hours to discuss the problem you have experienced and arrange to meet at the rental property if necessary. It is hoped that a remedy can be found without too much delay and inconvenience to you.
Should you remain dissatisfied with the outcome, you may wish to refer your complaint for arbitration by a third party. This is your right and you may raise the issue with The Property Redress Scheme to which we are members.
This is subject to their Terms & Conditions:
1.You have written to complain about the matter and allowed a minimum of 8 Weeks for a response
2. If you have not received a response after 8 weeks or you are unhappy with the response you have received, your complaint must be made to the Property Redress Scheme within 6 months of your last communication.
Contact details:
The Property Redress Scheme
Hamilton Fraser
1st Floor, Premiere House
Elstree Way
Borehamwood
WD6 1JH