Landlords

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We have provided management services in the Penarth Haven area of Cardiff Bay for over 10 years and built a wealth of valuable experience and knowledge of this location. It allows us to deal efficiently with all the local issues which may arise during the management of your property.

As a fully licensed Rentsmart agent we are well-qualified to satisfy your property management needs.
If you are an unlicensed or absent landlord our management service will fill your specific needs. For those who wish to be more involved: The Housing (Wales) Act 2014 and Renting Homes (Wales) Act 2016 demands you are both registered and hold a license to undertake such activities.There are penalties for breaching these laws. Avoid such risks with our unrivalled management services.

From a property visit involving an assessment for compliance with current legislation, we provide free advice and a rental valuation without obligation. Tenant selection includes comprehensive referencing to establish credit status and acceptability. We look to match the most suitable tenants which can greatly reduce the possibility of future problems.
Havenlet will undertake all documentation conforming to the ever changing Rules and Regulations.
The continuing management of your property is well supported with our skilled maintenance team, whose local knowledge and expertise has been built up over many years.

Service includes:
marketing
Viewings
tenant selection
Legal documentation
Inventory compilation
rent collection
Tenant check in/out
ongoing maintenance

FEES (deducted from first months' rental).
No Let No Fee
Set-up fee 40% of initial monthly rental.
Fully managed letting -10% of monthly rental
Inventory/schedule of condition - no charge
There exists variable charges for: EPC, Gas Safety checks, P.A.T/ Electrical safety testing.
cleaning and/or presentation services.
Continuing fixed term agreement renewal -£85.00

With client money protection we provide reassurance that your money is safe and well managed.
Deposit monies are held with The Deposit Protection Service and any disputes settled through their arbitration service. Our membership of the government backed -Property Redress Scheme covers all other tenancy related disputes. Contact us now to hear how we can help with your property needs.
Simply text your name and telephone number and we will do the rest!
Telephone 02920700438
text 07455333 333

Complaints Procedure
In the event that you are dissatisfied with the service provided by Havenlet, we can assure you of our best intention to remedy the situation as soon as it is possible. In the first instance the issue should be brought to the attention of Havenlet in writing
enquiries@havenlet.co.uk
Upon receipt we will contact you within 48 hours to discuss the problem you have experienced and arrange to meet at the rental property if necessary. It is hoped that a remedy can be found without too much delay and inconvenience to you.
Should you remain dissatisfied with the outcome, you may wish to refer your complaint for arbitration by a third party. This is your right and you may raise the issue with The Property Redress Scheme to which we are members.
This is subject to their Terms & Conditions:
1.You have written to complain about the matter and allowed a minimum of 8 Weeks for a response
2. If you have not received a response after 8 weeks or you are unhappy with the response you have received, your complaint must be made to the Property Redress Scheme within 6 months of your last communication.
Contact details:
The Property Redress Scheme
Hamilton Fraser
1st Floor, Premiere House
Elstree Way
Borehamwood
WD6 1JH