Landlords

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We have been established within Penarth for over 15 years with a particular focus upon properties in and around the Penarth marina development and adjacent Cardiff Bay.

As an experienced, licensed agent we are well equipped to satisfy your property management needs. We place trust and professionalism at the forefront of our approach. Our management services are comprehensive and certain to fill your specific needs.

From an initial free valuation without obligation, our tenant selection includes professional referencing by industry leading Letsure. We aim to place the most suitable tenants which greatly reduces the possibility of future problems. The continuing management of your property is well supported with our skilled maintenance team and the expertise which has been built up over the years.
Service includes:
marketing
Viewings
tenant selection
Legal documentation
Inventory compilation
rent collection
Tenant check in/out
ongoing maintenance
Fees: (deducted from first months' rental payment)
No Let / No Fee
Tenant set-up £175.00
Fully managed letting -10% monthly rental
Property inventory/schedule of condition - no charge
There exists variable charges for: EPC, Gas Safety checks, P.A.T/ Electrical safety testing.
cleaning and/or presentation services.
Continuing fixed term agreement renewal -£85.00

With 'client money protection' we provide reassurance that your money is safe and well managed.
Deposit monies are held with The Deposit Protection Service and disputes settled through their arbitration service. Our membership of the government backed Property Redress Scheme covers all other tenancy related disputes. Contact us now to hear how we can help with your property needs.
Telephone 02920700438
Mob. text 07455333 333

Complaints Procedure
In the event that you are dissatisfied with the service provided by Havenlet, we can assure you of our best intention to remedy the situation as soon as it is possible. In the first instance the issue should be brought to the attention of Havenlet in writing
enquiries@havenlet.co.uk
Upon receipt we will contact you within 48 hours to discuss the problem you have experienced and arrange to meet at the rental property if necessary. It is hoped that a remedy can be found without too much delay and inconvenience to you.
Should you remain dissatisfied with the outcome, you may wish to refer your complaint for arbitration by a third party. This is your right and you may raise the issue with The Property Redress Scheme to which we are members.
This is subject to their Terms & Conditions:
1.You have written to complain about the matter and allowed a minimum of 8 Weeks for a response
2. If you have not received a response after 8 weeks or you are unhappy with the response you have received, your complaint must be made to the Property Redress Scheme within 6 months of your last communication.
Contact details:
The Property Redress Scheme
Hamilton Fraser
1st Floor, Premiere House
Elstree Way
Borehamwood
WD6 1JH